Paying Your Bill
Patient Accounts Department
Phones lines are opened 11am to 12.30 pm & 2 pm to 3 pm
- Cork University Hospital:
- 021 4920954 / 021 4920955 / 021 4920950 / 021 4920980 / 021 4920952
- Cork University Maternity Hospital:
- 021 4922050 / 021 4922038
How Can I Pay My Bill - Payment Methods
By Credit/Debit Card
Cork University Hospital Tel: 021 4920954 / 021 4920955 / 021 4920950 / 021 4920980 / 021 4920952
Cork University Maternity Hospital Tel: - 021 4922050 / 021 4922038
Phone lines are open 11am to 12.30 pm & 2pm to 3pm.
By Cheque, Postal Order or Bank Draft
Crossed “A/C Payee” & made payable to Health Service Executive & forward to:
Patient Accounts Cork University Hospital, Wilton, Cork
Or Patient Accounts Cork University Maternity Hospital, Wilton, Cork.
Cash Payments
Cash payments can be made at the Patient Accounts Office, CUH Monday to Friday, 9am-1pm, 2pm-5pm
Where Can I Pay My Bill?
ED (Emergency Department) bills can be paid at the Emergency department or at patient accounts which is located in the Administration building on the hospital campus.
Inpatient and all other bills can be paid at the patient accounts department which is located in the Administration building on the hospital campus.
Where Is Patients Accounts Located On Campus?
Patient Accounts is located in the Administration building on the hospital campus.
Turn left at main gate, following the road, past the main hospital entrance, you will see the Dental Hospital on your right and the Mental Health Unit on your left hand side.
At the Roundabout take a left, the Administration building is the 2nd Building on the right. The Administration building is directly in front of the Consultants Private Clinic.
Patient Accounts Department Function
The Patient Accounts section at CUH is primarily responsible for the collection of all Hospital charges as determined by the Department of Health and Children. Charges are subject to change on an annual Basis.
Exemptions to the Statutory the A&E / Casualty charge are applicable in certain circumstances as follows:
- Medical Card holders.
- Health (amendment) Act Cardholders (HAA Card)
- Women receiving services in respect of motherhood
- Children up to the age of six weeks
- Children referred for treatment from child health clinics and school health examinations
- Children suffering from prescribed diseases or disabilities (the exemption applies only to treatment for the prescribed condition)
- Person receiving services in respect of prescribed infectious diseases
- Persons deemed to be persons with full eligibility by a CEO under Section 45 (7) of the Health Act 1970, for the purpose of the services concerned
- Long-stay patients who are already being charged under the Health (Charges for In-Patient Services) Regulations 2005.
- Services provided in accordance with E.U Regulations
Road Traffic Accident Charges: 1986 Health Amendment Act
The Department also co-ordinates the collation of hospital information in respect of legal action relating to Road Traffic Acts and the pursuance of the recovery of its costs on foot of settlement of claims reached.
Income:
The generation of patient income is an integral part of the annual budgetary requirement at CUH in that the gross funding required by each hospital is reduced by the amount of the income target set by the HSE.
The collection of patient income necessitates identifying the nature of the patient's hospital treatment, length of stay, type of accommodation provided and other relevant personal information required to raise the appropriate hospital charge. The subsequent recording and receipting of monies received as well as the follow-up non-payees is also and essential part of the sections work.
Insurance Company Direct Payment Arrangements:
CUH operates a Direct Payment agreement with VHI Healthcare, Laya Healthcare and Hibernian Aviva Health. Patient account staff has responsibility for the management of the Direct Payment process which involves the collation of patient's insurance claims to include the patients completed insurance claim form, hospital invoice, Consultant invoice with relevant medical information and invoices from all other Consultants involved in the patients care eg. Radiology, laboratory. The subsequent tracking of submitted claims are key elements in this departments work. Please note we recommend that Patients check with their Insurance Company before admission to the hospital to ensure they are adequately covered for their treatment.
Patient Entitlement to Hospital Services:
Entitlement to Health Services in Ireland is primarily based on residency and means any person regardless of nationality who is accepted as being ordinarily resident in Ireland is entitled to health services.
Patient accounts staff work closely with Admissions staff, Bed Management and other departments in establishing patient eligibility. The Department has prepared an information guide to Patient Eligibility/Hospital charges applicable in CUH, for the benefit and general public.
Outstanding Debts:
In the matter of unpaid debts, patient accounts liaise with an external debt recovery service to collect monies due and this may occasionally result in legal proceeding being pursued.